We reply to tickets ASAP but please allow at least 24hrs for a personal reply to your ticket. Please be polite. Tickets containing demands or strong language will be deleted and your IP banned. Tickets are normally read Mon-Fri from 10am to 10pm UK Time, and occasionally on Sat/Sun. We are not online 24/7, so please be patient for a reply, we'll reply ASAP. The current UK time is: